Sleepy Panda Terms of Service
The short version. You may play our games for your own enjoyment. The free version of Skystack shows ads, and a one-time "Remove ads" purchase turns them off. The store takes the payment and handles refunds under its own rules. Play fair and don't tamper with the game. Your rights as a consumer stay intact: nothing here takes away what the law gives you.
1. Who we are
Our games are published by Sleepy Panda S.R.L., Strada Hipodrom nr. 29, Bl. L2, Sc. 1, Ap. 3, Brăila, Romania, registered with the Brăila Trade Register under no. J2021000584095, tax identification code (CUI) 44581681 ("we", "us"). You can write to us at marius.cetanas@sleepypanda.ro.
2. These terms
These terms apply when you download or play one of our games. They sit alongside the terms of the store you got the game from:
- Google Play: the Google Play Terms of Service.
- App Store: Apple's Licensed Application End User License Agreement (the standard EULA). It sets the licence for the iOS and iPadOS game; these terms add to it, and where the two differ on which devices and accounts may use the game, Apple's EULA applies.
How we handle data is described in each game's privacy policy, for Skystack the Skystack Privacy Policy.
Skystack is not directed at children under 13. If you are under 18, or under the age of majority where you live, please read these terms with a parent or guardian and play only with their permission. Purchases are made with the store account's own payment method and under its parental controls.
3. Your licence
We give you a personal, non-exclusive, non-transferable licence to install and play our games on devices you own or control, for your own non-commercial use. The games, their art, sound, text and code belong to us or to our licensors; the open-source parts are used under their own licences.
Please don't:
- copy, sell, rent or redistribute a game, or pass off its content as yours;
- change, decompile or reverse-engineer a game, except where the law allows it even without our permission;
- cheat, for example by altering scores, the purchase state or the ads through modified apps or tools, or interfere with the ads or other services in the game;
- use a game in a way that breaks the law or the store's rules.
4. Skystack: ads and the "Remove ads" purchase
- Free with ads. Skystack is free to download and play. The free version shows ads from Google AdMob between rounds, and you can choose to watch an ad for a second or third chance. We choose where ads appear; the ads themselves come from Google and its advertisers, and are not our statements.
- A one-time purchase. "Remove ads" is a one-time purchase. It turns off the ads between rounds and gives you second chances without an ad. It is not a subscription and does not renew.
- Bought through the store. You buy it through Google Play or the App Store, at the price the store shows you, including any tax. The store takes the payment under its own terms; we never see your payment details.
- On a new phone or after reinstalling. Sign in to the same store account and use "Restore purchases" in Settings, or wait for the game to check with the store.
- Refunds. Refunds follow the store's rules. On Google Play you can ask Google within 48 hours of the purchase (Google Play's refund policy); after that, write to us and we can refund it ourselves. On the App Store, ask Apple at reportaproblem.apple.com; we can't refund an App Store purchase ourselves. If a purchase is refunded or reversed, the ads come back.
Your rights under the law, including any right of withdrawal, are not affected by these store rules.
5. Updates and availability
We update our games from time to time, to fix problems, improve them, keep them working on new devices, or meet store and legal requirements. Updates are free. Some updates are needed for the game, the ads or the purchase to keep working, and the store installs them or asks you to.
If an update would take away, or noticeably worsen, something you paid for, we will tell you in the app, and on this page, in good time before it happens, saying what changes and when. You may then end your contract with us free of charge within 30 days of our notice or of the change, whichever is later, and get your money back.
A game may sometimes be unavailable, for example while the store, the ads or your connection are down. Skystack itself plays offline; ads, second chances with an ad, and buying or restoring Remove ads need a connection.
6. Your rights as a consumer
If you play as a consumer, the law gives you rights that these terms cannot take away. In the EU these include the legal guarantee that digital content conforms to the contract, as set out in Directive (EU) 2019/770 and, in Romania, Government Emergency Ordinance no. 141/2021. If a game or the purchase does not work as described, write to us and we will fix it; if we can't, don't within a reasonable time, or the problem is serious, you may be entitled to a price reduction, or to end the contract and get your money back.
7. Our responsibility
We are responsible for loss you suffer that was a foreseeable result of our breaking these terms or failing to take reasonable care. We are not responsible for loss that was not foreseeable, or for loss caused by events we could not foresee or prevent, such as your device or internet connection failing.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, for intent or gross negligence, or for anything else where the law does not allow a limit.
8. Ending the agreement
You can stop at any time by uninstalling the game. We may stop offering a game in the stores; the copy on your device keeps working as long as your device and the stores' services allow. If you seriously break section 3, we may end your licence, as far as the law allows.
9. Changes to these terms
We may change these terms when a game gets a new feature, when the law or a store's rules change, or to make them clearer. A change never takes away what you have already bought. We will update this page and the date at the top, and, for changes that matter to you, tell you in the app before they apply. If you don't agree with a change, you can stop playing and uninstall the game.
10. Law and disputes
These terms are governed by Romanian law. If you are a consumer living in another country, you also keep the protection of the mandatory consumer laws of that country, and you may bring a claim in the courts where you live.
If something goes wrong, please write to us first at the address in section 1; we will try to sort it out with you. You can also contact your national consumer authority; in Romania that is the National Authority for Consumer Protection (ANPC), whose alternative dispute resolution service (SAL) takes complaints at reclamatiisal.anpc.ro.